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What is the quality of my print?

Will My Image Work?

  MINIMUM REQUIRED IMAGE DIMENSIONS FOR QUALITY
Size Good Quality Very Good Quality Excellent Quality
16" x 20" 1600+ x 2000+ pixels 2400+ x 3000+ pixels 3200+ x 4000+ pixels
18" x 24" 1800+ x 2400+ pixels 2700+ x 3600+ pixels 3600+ x 4800+ pixels
20" x 24" 2000+ x 2400+ pixels 3000+ x 3600+ pixels 4000+ x 4800+ pixels
20" x 30" 2000+ x 3000+ pixels 3000+ x 4500+ pixels 4000+ x 6000+ pixels
22" x 28" 2200+ x 2800+ pixels 3300+ x 4200+ pixels 4400+ x 5600+ pixels
24" x 32" 2400+ x 3200+ pixels 3600+ x 4800+ pixels 4800+ x 6400+ pixels
24" x 36" 2400+ x 3600+ pixels 3600+ x 5400+ pixels 4800+ x 7200+ pixels
30" x 40" 3000+ x 4000+ pixels 4500+ x 6000+ pixels 6000+ x 8000+ pixels
30" x 45" 3000+ x 4500+ pixels 4500+ x 6750+ pixels 6000+ x 9000+ pixels
32" x 40" 3200+ x 4000+ pixels 4800+ x 6000+ pixels 6400+ x 8000+ pixels
36" x 48" 3600+ x 4800+ pixels 5400+ x 7200+ pixels 7200+ x 9600+ pixels
36" x 54" 3600+ x 5400+ pixels 5400+ x 8100+ pixels 7200+ x 10800+ pixels

Why am I getting errors when trying to process my credit card?

Every time you try to submit an order, even if it doesn’t get fully processed or captured, a pending charge is sent to your bank/credit institution to check that the funds are available. Those pending charges usually fall off within a couple business days. If you try to submit the same charge within 15 minutes the system blocks the duplicate transaction.

To get around the error, either wait for the time delay to run out, or change the amount charged slightly (for example, if you’re ordering 100 invitations, change that quantity to 20 or 30 to change the dollar amount, even by a couple cents).

If you’re getting a billing address mismatch error, double check that your address and zip code matches the address on file at your bank. If you’ve moved recently, it may also be due to a delay in updating the billing address, so you can also try submitting your previous billing address.

How can I check the status of my order?

Katfam will send you a confirmation email when you place your order and another notification email when it ships. If you want to check the status in-between that time, sign in to your katfamphoto.com account, click "Account" in the upper right-hand corner of your screen, then click "Your Orders."

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